SMY Warranty Statement

Warranty service is very significant for a company to gain the trust and satisfaction from customers, so we keep trying to improve and complete our warranty service, listen to the feedbacks and control quality more and more strictly.

SMY used to provide 6 months warranty for direct dealers(who purchased directly from our factory sales), and now as we set up a branch office in California, USA, we are able to do more things for our customers in United States. Here we’re going to explain the warranty service we provide and how to reach to get your SMY products warranted.

1 . SMY warranty statement

In USA: a: For all our direct dealers, we provide 6 months warranty, please contact the sales rep you contacted with to get replacement service or free repair service.
b: For end customers,  we provide 6 months free repair service from the date you purchased. If your products are out of warranty, we also provide paid repair service for you.

In other countries beside USA: You can get after-sale service from the vendor where you purchased your SMY products, it’s usually various from different warranty policy from vendors, if your vendor purchased directly from us, you can ask them to contact us to get warranty service for your product.

2 . SMY warranty process.

For our direct dealers, please contact the sales rep for after-sale service

For end customers in United States, please visit our repair center website: http://www.simeiyuerepaircenter.com, or email us directly at: customerservice@e-cigarette.cc

To get warranty service, please prepare your receipt copy, photos or video as proof, then send to email. Our technician will reply you as soon as possible.

Thanks for your cooperation and support.

Features Intro of SMY new Epoch RTA

SMY Epoch rta is our new atomizer after SMY Totem rda and Star tank, here I’m going to introduce its functions to you and see what features it has.

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It comes with three coils in the package that support its multifunctional performance. And here you can see the depatched parts of the Epoch.

Epoch coils

SMY epoch rta atomizer can be used as a tank and a rba as well, users can choose which way they like. When using as a tank, we provide two kinds of coils, Stainless steel coil for variable wattage mode and Nickle 200 coil for temperature control mode.We also provide a RBA deck for users to build their own setup.

Features and advantages of smy epoch rta:

  1. Easy top refilling: Users can just screw off the top cap then refill the e juice through the juice hole, clean and fast.Epoch refill
  2. Coil changing from the bottom of the smy epoch rta: the Epoch rta is kind of improvement from Star tank, users can change the coil much more easier than do this on Star tank, just screw off the bottom base to change the coil.
  3. Oil explosion-proof design on the drip tip, but it will not affect the air path, vaping is so smooth and lead to huge vapor production.详页 5.jpg

And as you can see, the whole design of smy epoch rta is quite simple, the apperance is very clean, but it has all the smart design in details and has all the necessary functions, which enable it being super easy to use and satisfy. Also the two seal rings make it avoid the terrible leaking problem.

Specifications about smy epoch rta:http://www.simeiyue.com/smy-epoch-atomizer-rta.html

Updated SDNA200 Performance and Improvement

Since we released SDNA 200 box mod in November 2015, it has had serveral changes and gone through a lot of improvment then became a quite nice and special DNA200 box mod in the market.   SDNA200

Here we are going to explain the difference between the updated SDNA and original SDNA. And the most SDNA in the market are the new updated version, only a few of them that released in the first month are the original version, and it should download the firmware to get all the pre-programmed settings.

Difference between the original SDNA and updated SDNA:

For hardware: Updated SDNA has stainless steel and flat 510 connection, optimize and clean the wire and soldering work inside.

For software:  Updated SDNA programmed by SMY firmware of Escribe software, it has all the TCR presets, so users dont need to connect Escribe when they purchased a SDNA200, they can use it right away and it works pretty well.

Current and later SDNA production has the change of finish, new finish of black and red one is added sense of rugged concave and convex, the white one is still the same.

More detialed introduction and demostration of the updated SDNA, please check out this Youtube video made by Daniel/ DJLsb Vapes: https://www.youtube.com/watch?v=Dp6ACHWnOLY

Specifictions about SDNA, pls check out SMY official website: http://www.simeiyue.com/smy-sdna-200-tc-box-mod.html

If you have any questions about SDNA200, please feel free to contact us: customerservice@e-cigarette.cc

Hope you enjoy vaping SMY mods and send us feedback to help us improve and move upward.

 

Luminous Skull Heads Design of SMY 75TC Mini!

SMY 75TC Mini! Single 18650 with NEW Fantastic design, check out these lovely box and the outstanding luminous skull heads! Enjoy vaping it at night!

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Must-have vaping accessory: Box mod holder in your auto

Your must-have vaping accessory: Box mod holder in your automobile!

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Magnetic box mod holder! Strong magnetic base, make it perfect sitting beside you in your automobile, no falling out! It also can hold your cell phone perfectly.

Contact us for wholesale price and more information: customerservice@e-cigarette.cc

Features:
1. Brand new design with nice-built quality
2. Has antirust ball shaped base and magnetic piece
3. Magnetic piece can tightly stick to the antirust ball shaped base and other ferric stuff
4. Small size,space-saving
5. 360° rotation, free angle adjustment
6. Compatible with any mobile device,like cellphone,ipad,GPS etc.
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SMY Epoch RTA Tank

SMY Epoch RTA Tank

SMY Epoch Atomizer is RTA type designed in USA. Made of 303 stainless steel and pyrex glass, it spport 10~60W for SS Coil and 10~100W for RBA atomizer, comes with 0.35ohm 316 ss coil for VW mode and 0.15ohm Ni200 for TC mode.

epoch 3 epoch 4

Epoch Specifications
Size:  22*62.5mm
Color: Stainless steel/Black
Resistance:
0.3ohm 316SS VW coil
0.15ohm Ni200 TC coil
Support wattage: 10-60W
Capacity:  4.0ml
Material: Stainless steel,Pyrex glass
Electrode: Environmental plating silver
Drip tip: Stainless steel and Oil explosion-proof
Thread: 510 thread

Epoch atomizer (2) Epoch atomizer (3) Epoch atomizer (4) Epoch atomizer (5) Epoch atomizer (8)

Kit Includes:
1* Atomizer (with RBA base)
1* Glass tube
2* Silicone rings
2* Coils(1*SS VW coil 1*Ni200 TC coil)
2* Wire
2* Cottons
2* Screws
1* Screwdriver
1* Manual
1* Warranty card

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Youtube Videos Guide about SMY Touch Box Update& DIY

Here list you two videos about SMY Touch Box Update, Customization and DIY settings.

Youtube Channel of SMY: Vapor Simeiyue

  1. Check out this Update Video Guide link: https://www.youtube.com/watch?v=jegZyWsD1Mg

This video guide will show you how to update your smy touch box in a right way, please watch the guide entirely before updating your touch box in order to avoid errors and issues.
The firmware provides the function to add your own pictures as wallpaper or start logo, also revise some small bugs to improve the performance.

2. Check out this DIY Mode Video Guide:https://www.youtube.com/watch?v=g13AX1x6PpU

to learn how to set up the DIY Mode in your SMY Touch Box.
Firmware link: http://www.simeiyue.com/downloads
Contact us for customer service: http://www.simeiyue.com/contact-us